Why Does The Washer Stop At 42 Minutes And Do Nothing?

Last Update date : 2015.02.12

Sanitize / Pure Cycle

If the timer on your washer stops at 42 minutes, and appears to do nothing, this is normal if you are using the Sanitize Cycle or Pure Cycle. The washer will pause for up to 30 minutes while it heats the water to 120-150°F for Sanitize, or 120-140°F for Pure Cycle.

    • The Sanitize wash cycle duration is approximately 1 hour and 57 minutes.

    • The default temperature is 149°F.

    • If the correct temperature range (120 - 150°F) is not reached, the timer will stop at around 39 ~ 40 minutes in an attempt to heat the water.

    • If the minimum temperature (120°F) is not reached, the display time will not count down.

    • Once the time stops, the unit will run for 30 minutes and will automatically drain and start the rinse cycle.

    • If the heater is not operating properly, an HE error message will appear on the display, and service is required.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

If you have additional questions or require further assistance, please chat with our experienced technical team online.   Live Chat
※ Our operation hours are 24hours from Monday to Sunday

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.