Galaxy A5 (2017) - How do I perform a Factory Data Reset and delete all my personal information on my Samsung Galaxy A5 2017 (SM-A520W)?

Last Update date : 2017.03.16

Factory Data Reset


A factory data reset will erase all personal data from your device, including downloaded applications, music, pictures, and any personal information. This ensures your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use. Your personal information cannot be recovered after this procedure, so save any data you need on your computer (or any other device) before following these steps.

Note: Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Restore to Factory Default Settings


Warning: All of your personal information will be erased and cannot be recovered if you follow the steps. Back up your files before.

1. From the Home screen, touch Apps Apps.

2. Touch Settings Settings.

2. Swipe to and touch General management.

Reset 1


3. Swipe to and touch Reset.

Reset 2


4. Touch Factory data reset.

Reset 3


5. Review the information provided. Swipe to and touch RESET DEVICE.

Reset 4     Reset 5


6. If you have a screen lock enabled on the device, you will be required to enter your credentials before proceeding.

Reset 6


7. Touch DELETE ALL.

Reset 7


8. If a Samsung account was setup and linked to your device, you will be prompted to enter your Samsung password. Then touch CONFIRM to proceed factory reset. The process takes a few minutes. Your device will restart and display the initial setup screen.

Reset 8     Reset 9


Simulator

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