Galaxy S8 | S8+ - Screen is turned on automatically even if I close the flip cover(screen is off or device is charging). Is my device faulty?

Last Update date : 2018.01.25

Galaxy S8 | S8+ - Screen is turned on automatically even if I close the flip cover(screen is off or device is charging). Is my device faulty?

 

 

Q: Screen is turned on automatically even if I close the flip cover(screen is off or device is

charging). Is my device faulty?

 

A: Sorry for your inconvenience. Samsung has been notified that non-compatibility of some 3rd party

application with device may cause turning on display automatically. This phenomenon

may happen after screen off, flip cover closed or charging.

 

If you had installed a new 3rd party application recently, we recommend to check your device in

“Safe mode” or uninstall application. To check your device in “Safe mode".

 

1. First please turn off your device.

 

2. After the device has fully turned off, please turn on your device again.

 

3. As the device is powering up, the device name logo will appear on the screen.

 

When you see this happening, press and hold the “Volume down key”. Your device will power up in

“safe mode”.

 

4. If you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom

left corner of the screen.

 

- If the Safe mode icon does not appear, please go to #1 again.

 

 

 

1            22

 

 


Bixby Key

 

A: If your device support “Bixby Key” and this symptom occurred  under “Safe mode”, please

check the “Bixby Key".  Press “Bixby key” several times and then check device working properly.

 

If you used 3rd party wireless fast charger, it may be caused this symptom. Samsung recommend

to use Samsung authorized fast wireless charger.

 

As you may experience symptom as well at that time. Please contact a Samsung Service Centre with

device for check.

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