Product Support Options Matrix

Terms & Conditions Description
Service Type On-Site
Pick up & Return
Advanced Exchange
Response Time 4 Hour
8 Hour
Next Business Day
Next 2 Business Day
Extended Service Period +1 Year Extension
+2 Year Extension
+3 Year Extension
+4 Year Extension
Service Inclusion Labor & Parts
Parts Only
Labor only
Premium Service Customized Service Offering basedon
Custome's needs
Periodic Maintenance Monthly
Bi-Monthly
Quarterly
Semi-Annually
Part Coverage Service Parts Only
Maintenance Kits Included
Geography Coverage Local
Regional
International
Service Availability Extended weekday business hours
24 x 7
Toner Delivery Same Day
Next Business Day

General service condition

  1. Cover applies only to Samsung Product purchased in country
  2. All internal options and Samsung accessories sold by Samsung subsidiary or Samsung Authorized distributor/
    Reseller are covered.
  3. Service Period Extension must be activated before the Expiry of Basic Warranty.

Contact your sales representative

TEL : +44(0) 1932-455-000 E-Mail : valuecare@samsung.com UK : www.samsung.com/uk