related document
Warranty & RMA
Warranty
- Warranty follows each system manufacturer's warranty policy
- SAMSUNG is not responsible for :
- Data loss
- Data recovery - SAMSUNG will inspect the SSD and if its damage was caused by neglect, misuse or other forces outside of SAMSUNG's control, it will be returned as it is.
- If there are Customer characters in Part Number or built-in Samsung SSD on application (Computer, etc.), it should follow each system manufacturer's warranty policy.
- Please contact and request the RMA (Return Material Authorization) service from your dealer (system manufacturer) who has responsibility for the RMA.
- To return for replacement, please pack the drive in an anti-static bag (not damaged). You must always keep the original box and packing materials for storage and shipping.
- If the drive is improperly packed, it will be returned to you as it is.
