Customer Service Function
For the customer satisfaction, Samsung attentively listens to customers' voice and performs various technical and quality support like Qualification Support, Quality Improvement, Problem and Requirement Management.
With the new Quality Concept of Back to Basic in mind, Samsung would do our best to provide the Highest Quality of Customer Service.
Quality Improvement
Quality Concept
Quality Improvement Structure
Quality Smart Concept
- Aiming to Satisfy Customer's Customer with providing the Best Quality & Services.
- Delivery : On time Delivery, Linearity, Supply Flexibility
4R Campaign
- Implement Robust Quality System through Right Qual, Right Spec, Right Change, Right Control
Customer Qual. Support
Failure Analysis Flow (Customer Claims)
This flow is for notifying customers of the procedures for receiving quality claims, analyzing them, devising countermeasures, and taking corrective actions by exactly identifying customer dissatisfaction with the memory products and thus effectively handling claims and preventing the recurrence of the same problem, thereby securing good product quality and credibility in order to maximize customer satisfaction.
PCN (Process Change Notification)
This process is for issuance and control of PCN, the notification of customers stating the changes made in the raw/supplementary materials, design, or process of a mass produced product, in such a way as to make it possible to timely apply the changes internally and to meet the customer requirements for PCN externally.
Rating & Ranking
Our major customers, each according to their own evaluation standards in areas such as Technology, Quality, Responsiveness, Delivery, Cost, periodically conduct comparative ranking and rating for their Semiconductor suppliers.
- Technology : Technology & Roadmap Alignment, Product Leadership
- Quality : Quality Performance (In Process & Field), FA TAT, Technical support
- Delivery : On time Delivery, Linearity, Supply Flexibility
