For customer satisfaction, Samsung listens attentively to customer's comments and manages various tasks throughout Qualification, Quality, Environment and Legal issues. With Back to Basic in mind, Samsung will try to support customer's requirements progressively.

This flow is for notifying customers of the procedures for receiving quality claims, analyzing them, devising countermeasures, and taking corrective actions by exactly identifying customer dissatisfaction with the memory products and thus effectively handling claims and preventing the recurrence of the same problem, thereby securing good product quality and credibility in order to maximize customer satisfaction.

This process is for issuance and control of PCN, the notification of customers stating the changes made in the raw/supplementary materials, design, or process of a mass produced product, in such a way as to make it possible to timely apply the changes internally and to meet the customer requirements for PCN externally.

Our major customers, each according to their own evaluation standards in areas such as Technology, Quality, Responsiveness, Delivery, Cost, periodically conduct comparative ranking and rating for their Semiconductor suppliers.

• Technology : Technology & Roadmap Alignment, Product Leadership
• Quality : Quality Performance (In Process & Field), FA TAT, Technical support
• Delivery : On time Delivery, Linearity, Supply Flexibility