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Find my Mobile Find my Mobile

You lost your device?
Try the 'Find My Mobile' service.

Since smartphones have become an essential part of our lives, the ‘Find My Mobile’ service can be a necessary preventive measure against the loss of your smartphone. If you have lost your device, try the ‘Find My Mobile’ service. You can remotely locate your lost smartphone, back up data stored on the device to Samsung Cloud, lock the screen, and even block access to Samsung Pay. You can also delete all data stored on your device.

An image of looking for location of the device from the office to the laptop

What should I do
if I have lost my device?

Access the ‘Find My Mobile’ service and find or lock your device and back up data.

* To use the ‘Find My Mobile’ service,
1) You must have set up your Samsung account on your device.
2) You allow Google to collect your location information and agree to the 'Use wireless networks' term and conditions.

Don't Panic! Access the ‘Find My Mobile’ website.

"If someone has replaced the SIM card on your lost device, you will be able to check the new phone number in the Find My Mobile website through a notification.
You can also assign a family member or friend as a guardian via Find My Mobile, and let them locate your device, make it ring, and enable Emergency mode."
Furthermore, you can check up to 50 recent calls, prolong the battery life, and if necessary, back up or erase all data stored on the device.

An image of computer screen which find my mobile service is running

Unlock your screen
even if you've forgotten your password

Even if you have forgotten the screen lock code for your device (e.g., PIN, password, pattern, fingerprints and irises), you don't need to worry anymore.
You can reset the screen lock remotely from the Find My Mobile website.

* You must have set up your Samsung account on the device.
When you enable this feature, your biometric data, such as your fingerprints and irises, will also be deleted from the device.

An image of unlocking a device with a remote control in a laptop

How to use

Find simple ways to use 'Find My Mobile'

  • Step 01

    Go to Settings

    Step 01

    Go to Settings

    Front view of Galaxy S8 midnight black with 'settings' icon selected

    Step 02

    Tap the 'Lock screen and Security' icon

    Front view of Galaxy S8 midnight black with 'Lock screen and Security' icon selected on the 'settings'

    Step 03

    Go to 'Find My Mobile'

    Front view of Galaxy S8 midnight black with 'Find My Mobile' icon selected on the 'lock screen and Security'

    Step 04

    Tap 'Samsung account'

    Front view of Galaxy S8 midnight black with 'Samsung account' icon selected on the 'find My Mobile'

    Step 05

    Enter your Samsung account details

    Front view of Galaxy S8 midnight black that login screen is running on samsung account screen
  • Step 01

    Go to the Find My Mobile website (https://findmymobile.samsung.com) and sign in to your Samsung account.

    Step 01

    Go to the Find My Mobile website (https://findmymobile.samsung.com) and sign in to your Samsung account.

    An image of Accessing the 'Find My Mobile' with a laptop

    * Your device must be connected to a mobile network.

    Step 02

    Select from the available features and enable desired features.

    An image of Running the 'Ring my device' on a laptop

    * Your device must be connected to a mobile network.

Find out more

Find out more about 'Find My Mobile' by clicking on the button below.

Contact Samsung HELP

Do you have more questions?