Facts & Figures

Key Stats, Data and More

Let us proudly share our achievements in advancing sustainability management at Samsung Electronics.

 
Customer value enhancement information
Customer Value Enhancement 2014 2015 2016
Customer Satisfaction (%) 84.1 83.7 84.0
Ratio of CS Career Path(in-house certification program)
-certified employees 1) (Point)
97 97 95
  • 1) Among all CS staff
An Eco-friendly and safe workplace information
An Eco-friendly and Safe Workplace 2014 2015 2016
Frequency rate 2)3) 0.289 0.240 0.227
Injury rate 2)4) 0.054 0.045 0.044
  • 2) Based on all domestic employees and employees at the overseas manufacturing subsidiaries
  • 3) (No. of injuries ÷ No. of annual work hours) x 1,000,000
  • 4) (No. of injured workers ÷ No. of workers) x 100
Sustainable supply chain information
Sustainable Supply Chain 2014 2015 2016
Suppliers rated excellent (%) 70 70
Investment in the Partner Collaboration Fund
(KRW 100 million)
7,952 8,649 8,232
Attendees at supplier training (No. of persons) 11,972 12,694 13,089
1st-tier suppliers (No. of persons) 10,796 11,002 12,673
2nd-tier suppliers (No. of persons) 1,131 1,692 416
Beneficiaries of the Smart Factory program 5)
(No. of companies)
120 479
Samsung suppliers (No. of companies) 22 31
SMEs without business transactions with Samsung
(No. of companies)
98 48
Third-party Initial Audits on
the supplier work environment 6) (No. of occasions)
140 170 190
On-site audits for suppliers’
conflict minerals management 6) (No. of occasions)
120 603 706
  • 5) Aim to support more than 1,000 companies by 2017
  • 6) Accumulated since 2013
employees information
People First 2014 2015 2016
Total employees (No. of persons) 319,208 325,677 308,745
Korea 93,204
Southeast Asia/Southwest Asia/Japan 134,386
China 37,070
North America/Central & Latin America 25,988
Europe/CIS 14,445
Middle East 2,810
Africa 842
Ratio of female employees 7) (%) 42 46 44
Average training hours per person 8) (No. of hours) 74 78 71
Training expenditures per person 9) (KRW 1,000) 1,299 1,335 1,198
  • 7) Scope of data collection: Domestic employees
  • 8) Based on online/offline training
  • 9) Total training expenditure ÷ total No. of employees in Korea
Employees who received compliance information
Compliance Management 2014 2015 2016
Employees who received compliance training 7)10)
(No. of persons)
247,985 190,919 210,229
Employees who received anti-corruption training 7)
(No. of persons)
336,287 320,399 313,590
  • 7) Based on the total number of global employees
  • 10) Including redundancy
Corporate Citizenship information
Corporate Citizenship 2014 2015 2016
Total corporate citizenship management expenditures
(KRW million)
523,109 523,395 444,789
Total hours of domestic and global sites employee work
(No. of hours)
1,162,824 1,044,847 1,083,849
Accumulated No. of Samsung Smart School
beneficiaries (No. of persons)
667,326 1,401,776
No. of Samsung Smart School program 11)
(No. of programs)
1,209 2,360 3,231
Samsung Tech Institute expenditure
(No. of persons)
39,659 74,192
  • 11) Accumulated since 2013

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