Customer Relations Officer (Call Centre)

Mai 26, 2008

To cope with our rapid growth, we would like to invite high caliber persons for the above position in our call centre located in Kwai Chung. Responsibilities: Reporting to Call Centre Manager, the incumbent will be responsible for: -Handling customer feedback & complaints -Handling ad-hoc assignments as required -Establish good customer relationship by providing professional customer care services -Conduct case investigation is necessary Requirements: -F.7 or above with 2 years' customer service experience, preferably in call center environment -Good interpersonal, communication and problem solving skills -Mature, responsible, well-organized, independent and able to work under pressure -Excellent command of English & Chinese. Mandarin is an added advantage -Proficiency in PC operations (MS Word, Excel) -Knowledge in Chinese Word Processing is preferable -Immediate available is highly preferred To discuss this opportunity further, interested parties should write, with detailed resume stating current and expected salary, to Human Resources Department 33/F, Central Plaza, 18 Harbour Road, Wanchai, HK Or email to: Our company is an equal opportunity employer and welcomes application from all qualified candidates. The data provide will only be used for consideration of the applied position or other suitable position in Samsung Electronics HK Co Ltd. Applicants who are not invited for interview within 8 weeks should consider their applications unsuccessful. Personal data of unsuccessful applicant will be destroyed within 2 months. Personal data collected will be used for recruitment purpose only.