I'm unable to open email attachments on my Samsung Android device. How can I fix this?

I'm unable to open email attachments on my Samsung Android device. How can I fix this?

Last Update Date : Apr 02. 2018

There are several ways to solve this issue. You can download related apps, remove and add back your email account again, or perform factory reset. Please choose one of the methods.  

Download Related Apps

If you cannot open an E-mail attachment, please consider downloading relevant applications from Play Store.

Remove Email Account

You may also try to remove your E-mail account and add it back again. 

1 Tap Settings
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
2 Choose Cloud and accounts
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
3 Tap Accounts
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
4 Tap the 3-dot More icon
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
5 Tap Remove account
I'm unable to open email attachments on my Samsung Android device. How can I fix this?

Add Email Account

If you use third-party email app, you can simply install the apps and set up the account again

If you were not using a third-party email app, you can follow the steps below.

1 Tap the Add account option beneath your other accounts on the settings menu
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
2 Select an account from the list, and register the account again
I'm unable to open email attachments on my Samsung Android device. How can I fix this?

Factory Reset

Care!

Performing Factory Reset will erase all data from your devices.

 

Factory data reset allows users to delete all data stored in the mobile device. You can make backup copies of the data before performing the reset (How do I Back up my data?). Samsung is not responsible for any data loss. 

 

This guide introduces how to reset your mobile device when the device operates normally and when it is not responding. Please follow the steps below for factory data reset. 

1 Tap Settings
2 Tap General Management
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
3 Tap Reset
4 Tap Factory data reset
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
5 Tap RESET
6 Tap DELETE ALL
I'm unable to open email attachments on my Samsung Android device. How can I fix this?

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