If I have forgotten Pattern Lock, what should I do?

Last Update date : 2015.02.04



If you forget your pattern lock, please reset your pattern lock with below instructions:

1. Check whether you have already completed Google account setup on the device.
2. Check back up PIN code, if ‘Google account(1)’ is not available.
3. Do factory reset in the ‘Recovery mode(2)’ if both are not available.

Ensure that:

i) The device belongs to the customer (not lost or stolen)
ii) Obtain customer consent that user data may be deleted


If you have forgotten your Pattern lock you can use your Google ID and password to log in.

If you have forgotten Google Sign-in details, you can use a backup PIN to unlock, if you have setup one before.



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