My fingerprint recognition rate is low

Last Update date : 2015.10.27

b 

 

Q : My Galaxy S5 often doesn’t recognize fingerprint. What should I do?

 

A : For best results, swipe the entire pad of your finger, from base to tip, across the home key to register your fingerprint properly. If you bend your finger or use a fingertip, the device may not recognize your fingerprints. And Keep your finger flat against the home key and swipe at a moderate speed. The fingerprint sensor is sensitive to moisture, so make sure both the screen and your fingertip are dry.
Additionally, the Home button contains a fingerprint recognition sensor. Ensure that the Home button is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

 

My fingerprint recognition rate is low

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.

 

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok