Why my device cannot connect with Kies 2.6?

Last Update date : 2014.09.15

1. If there is connection problem between Kies 2.6 and device, press "Troubleshoot connection error" after disconnecting the USB cable from the device.
2. Check that USB cable is disconnected from the device.
Click the "Start" button at the bottom.
3. The history of connection is initialized and the driver is reinstalled.
It will take some time depending on PC performance.
4. Press the "Complete" button at the bottom when the whole process is done.
Please make a connection between Kies 2.6 and device again.
For more handy tips about our Samsung smartphones are now available on Smart Simulator.
Please click here.

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