FOTA: FAQs

Last Update date : 2014.09.02

B 

 

FAQ 1. Samsung Account

 

When selecting Checked for updates, a message appears asking me to sign into my Samsung account.

 

a) Sign in with a Samsung account, if one has already been created.

b) If you do not have an account, then please select Sign up to create one.  

 

 

 

c) Touch Accept. Once signed into the account (or you have created one), the mobile device will then revert back to the FOTA Upgrade process.

 

 

 

 

FAQ 2. Upgrading to 'Gingerbread' (latest Android OS), for Galaxy S; GT-I9000

 

My mobile device's OS is Froyo (e.g. for the Galaxy S, GT-I9000). Is it possible to upgrade to the latest operating system (Gingerbread), via the FOTA process?

 

This is not possible via the FOTA process. An upgrade to the Gingerbread OS system can be implemented using the Samsung Kies software program (- a software upgrade should be available for your device model).

 

Afterwards, the FOTA service can be used to upgrade to a new software version.

 

 

 FAQ 3. Data Loss

 

I currently have a lot of data stored within my mobile device (e.g. contacts, images, applications, etc). Will this data be erased after the software upgrade via FOTA?

 

 

No, the end-user's data will be untouched.

 

However, it is highly recommended that you back up your mobile device before commencement of any software upgrade (either FOTA, or via Samsung Kies).

  

 

FAQ 4. Charges for FOTA?

 

Will I be charged for upgrading the software via FOTA, through a 3G packet data network (- and not via Wi-Fi)?

 

 

This will depend on the policy and contract (data plan) that you currently have with your network operator. You will need to contact your network operator for further information regarding this.

 

  

 

FAQ 5. Availability of updates

 

When selecting the 'Check update' menu to use FOTA, a message/pop-up stating 'No update available' appears.

 

 

This just means that either the software on your mobile device has already been updated, or that there are no further software updates at the current time.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.

 

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok