The ''Paper Jam 2'' message appears on my SCX-4300. However, no paper is jammed. What should I do?

Last Update date : 2014.10.22

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The 'Paper Jam 2' message indicates there is a paper jam in the paper exit area. If you can not see any paper jam in the exit area also look in the paper input tray.

  1. Open and close the front cover. The jammed paper automatically exits the machine. If this does not work, continue to step 2.
  2. Pull the paper input tray out.

Pulling the paper input tray out of the printer.

  1. Remove the jammed paper by gently pulling it straight out.

Removing the jammed paper.

If you can not see any paper jam in the exit area or the paper input tray, look in the fuser area.

  1. Open the front cover and pull the toner cartridge out.

Pulling out the toner cartridge. 

  1. Remove the jammed paper by gently pulling it straight out.

Removing the jammed paper.

  1. Replace the toner cartridge and close the front cover.

IMPORTANT: The fuser area is hot. Be careful when removing paper from the machine.

If you continue to get the error despite taking the steps above then please click here for contact details for Samsung's customer support services for further assistance.

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