How do I restart my Galaxy S6/ Galaxy S6 edge, in which the battery is “embedded” or irremovable, if my device appears to be “frozen” or not responding?

Last Update date : 2015.04.10

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If your device freezes or hangs, you may need to close the apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. 

 

If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom:

1. Restore memory space
2. Check for SW updates for your device
3. Check your device in “Safe mode”
4. Perform a Factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
     
If the problem is still not resolved, please contact Samsung Customer Service Hotline at 3698-4698.

 

 

* More handy tips for Galaxy S6/ Galaxy S6 edge are now available on Smart Simulator.

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