What can I fo for better fingerprint recognition on Galaxy S6/ S6 edge?

Last Update date : 2015.10.14



When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:


● The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

● Ensure that the fingerprint recognition area and your fingers are clean and dry.

● The device may not recognize fingerprints that are affected by wrinkles or scars.

● The device may not recognize fingerprints from small or thin fingers.

● The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

● If you bend your finger or use a fingertip, the device may not recognize your fingerprints.  Make sure to cover the entire Home key with your finger.



● To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

●  In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.


* More handy tips for Galaxy S6/ Galaxy S6 edge are now available on Smart Simulator.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.


Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.