Useful tips for Live Chat

Last Update date : 2017.10.24



Q1. Why are there no chat agents even within the office hours?

A1. Because of the busy queue, all chat agents are occupied and do not have any available agents to serve.


Q2. Does Live Chat only provide technical support to products?

A2. Apart from technical support to products, you can also make other service enquiries such as service centre address, gift redemption and service feedback via Live Chat.


Q3. Do I need to pay for Live Chat service?

A3. Live Chat is a free service. Customer can contact our chat agents within office hours. (Monday to Saturday 09:00-18:00, and no service on Sunday and Public Holidays)


Q4. How can I get Live Chat support?

A4. Please go to Samsung website > Support > Additional Function > Live Chat Support.


Q5. How can I send file via Live Chat?

A4. We are sorry that due to the technical reason, Live Chat does not support image, audio or video. Only word processing is available.


Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.


Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the website.