What can an Agent do once Connected to my TV via Remote Management?

Last Update date : 2017.01.24

Once connected, a Samsung technician (agent) can control the TV as if they were in front of the TV.


Here's a list of some of the services offered through remote management:


● Diagnose your TV

● Customise the TV setting for you ( Picture, Sound, etc. )

● Backup and restore your customised settings

● Reset your TV to the factory default

● Install the latest firmware

● Manage Smart Hub optimally

● Configure Smart Hub and app installation

● Optimal Picture and Audio Calibration

● Your TV settings are saved to our servers for future sessions if needed.


Moreover, it is recommended to use the Remote Management for software or settings assistance.





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