What can an Agent do once Connected to my TV via Remote Management?

Last Update date : 2017.01.24

Once connected, a Samsung technician (agent) can control the TV as if they were in front of the TV.

 

Here's a list of some of the services offered through remote management:

 

● Diagnose your TV

● Customise the TV setting for you ( Picture, Sound, etc. )

● Backup and restore your customised settings

● Reset your TV to the factory default

● Install the latest firmware

● Manage Smart Hub optimally

● Configure Smart Hub and app installation

● Optimal Picture and Audio Calibration

● Your TV settings are saved to our servers for future sessions if needed.

 

Moreover, it is recommended to use the Remote Management for software or settings assistance.

 

 

 

1 

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok