How do I restart my Galaxy S7 if device appears to be “frozen” or not responding when I try to use the touch screen?

Last Update date : 2016.03.11

1 

 

l Please note that the answer below is a reference for customer and which may change in different software version, the Images are for reference only, all other products and services mentioned may belong to their respective trademark owners

 

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it

 

1 

 

If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom:

 

1.   Use the Galaxy S7 SMART Manager app to help optimize the device and check for “Malware” . (SMART Manager

     may not be available depending on the region or service provider)

2.   Create memory space

3.   Check for software updates for your device

4.   Check your device in “Safe mode”

5.   Perform a factory data reset of the device.  Before performing the factory data reset, remember  to make backup copies of all important data stored in the device. (Samsung shall not be responsible for any data loss.)

 

 If the problem is still not resolved, contact a Samsung Service Centre.

 

 

 

Didn't you find the solution you were looking for?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.

 

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok