What should I do if Connection between Gear S2/S3 and iPhone become Unstable?

Last Update date : 2017.03.15

Compatible devices are iPhone 5 or later with iOS 9.0 or higher.

 

 

Reasons of Disconnection

 

1.  In case of iPhone 6S, 6S+ upgraded to iOS 10.x version,

the connection between the iPhone and the Gear may be unstable due to firmware issues of the device itself.

Connection may be often disconnected.

 

 

2. Disconnection may appear when iPhone is connected simultaneously with additional Bluetooth devices, e.g. Bluetooth headsets, speakers, hands-free etc.

 

At that time, please disconnect all the devices paired to iPhone, including hands-free device (HFP).

Then, reactivate Bluetooth after turning off the Bluetooth feature of iPhone.

 

We recommend not connecting simultaneously with additional Bluetooth or hands-free devices while iPhone 6S/6S+ upgraded to iOS 10.x version is paired with Gear.

 

 

 

iPhone and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. All other products and services mentioned may belong to their respective trademark owners.

1 

 

Didn't you find the solution you were looking for?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.

 

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok