What to do when I cannot receive SMS/Voice mail/MMS on my GT-S5230 (GT-S3650)?

Last Update date : 2015.09.23

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[Overview]
The GT-S5230(GT-S3650) handset automatically detects strongest radio signal and maintains calls.

[Cause]
This may be caused by

• Connection failure due to drop in radio signal level measured by the device.

• When SMS inbox is full, you must delete some text messages to receive new SMS messages.

• Full SIM/Phone memory as MMS uses the shared memory. You must delete some MMS or other files to receive new MMS messages.

[Solution]
When you have difficulties with receiving SMS, MMS or Voicemail, please check the followings

Caused by bad reception

1) Check Idle screen display of handset

• Name of service provider (PLMN) should be displayed properly and this matches with your SIM card provider and roaming partners

• Signal bar should be displayed properly

2) Check MMS profile setting / Text Message centre menu

• It should display profile of your SIM card provider

3) Check your pre-paid card balance, If you are a pre-paid SIM card user

Caused by memory issues

4) Check the number of the text messages

• If the number reached 200, the message box is full and you must delete some to receive new messages

5) Check the memory status of your device

• If your memory is full without any free space, delete/move some MMS or other files to retrieve new MMS messages

 

 

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