I can’t play some video and audio files stored in my External SD card with my device.

Last Update date : 2014.08.14

b 

 

First please check the format of the video or audio files that you saved in external SD card of your device.
 
The following file formats are generally supported by the relevant applications on your device.

• Music: mp3, m4a, mp4, 3gp, 3ga, wma, ogg, oga, aac, and flac
• Image: bmp, gif, jpg, and png
• Video: 3gp, mp4, avi, wmv, flv, and mkv
• Document: doc, docx, xls, xlsx, ppt, pptx, pdf, and txt

Some file formats are not supported depending on the version of the device’s software. Please download Kies from http://www.samsung.com/hk/support/usefulsoftware/KIES/JSP to enable you to check for the latest software updates for your device.

Regarding the external SD card:

Your device accepts memory cards with maximum capacities depending on the memory card manufacturer and type.
Some memory cards may not be compatible with your device.

Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

The device supports only the FAT file system for memory cards. When inserting a card formatted in a different file system, the device will ask you to reformat the memory card. Ensure any files you have on the card are “backed up” before proceeding.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

Samsung has launched Carry-in Online Appointment Service to save your time on making appointments for repair, maintenance and firmware upgrade!  Experience Now!

* iPhone or iCloud are trademarks of Apple Inc., 

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Gmail, Android and Google Play are the trademarks of Google Inc. 

All other products and services mentioned may belong to their respective trademark owners.

 

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok