| Warranty periods by product |
 |
| Product | Warranty Period (Months) |
| Colour TV |
12 months |
|
|
| Projection TV |
12 months |
|
|
| Plasma TV |
12 months |
|
|
| Digital TV |
12 months |
|
|
| TVCR |
12 months |
|
|
| Colour Monitor |
36 months |
|
|
| Plasma Monitor |
24 months |
|
|
| VCR |
12 months |
|
|
| DVD Player |
12 months |
|
|
| Camcorder |
12 months |
|
|
| Digital Camcorder (DVC) |
12 months |
|
|
| Multi Function Printer |
12 months |
|
|
| Laser Beam Printer |
12 months |
|
|
| Facsimile |
12 months |
|
|
| Ink Jet Printer |
12 months |
|
|
| Note PC |
12 months |
|
|
| Washing Machine |
12 months |
|
|
| Microwave Oven |
12 months |
|
|
| Built In Ovens |
24 months |
|
|
| Built In Hobs |
24 months |
|
|
| Vaccum Cleaner |
24 months |
|
|
| Air Conditioner |
36 months |
|
|
| Refrigerator |
24 months |
|
|
|
|
| Mobile Phones |
24 months
(Battery and headset: 6months) |
|
|
| Audio/Stereo |
12 months |
|
|
| Hard Disk Drive |
36 months |
|
|
| Optical Disk Drive |
24 months |
|
|
Warranty periods quoted are intended as a guide only and variations may occur within these product groups. Please refer to the supplied product literature for specific details.
Should you have problems with any of the above you can contact the Samsung Customer Care Team on 0818 SAMSUNG (717100) who will be happy to help. Please have your full Samsung model number and serial number, date and place of purchase and a brief description of the fault/ query ready when contacting our Service Team.
Your SAMSUNG warranty
Samsung products carry a full warranty for the period specified. Some Samsung products carry different warranty periods due to the nature of the product's design, manufacture or expected use.
The warranty applies from the date of purchase by the first customer and is transferable only between end-users.
This warranty does not affect your statutory rights as a consumer in any way.
What is NOT covered by your warranty
The Samsung warranty covers manufacturing defects only. Please note that this does not include consumable items such as batteries, bulbs, ink cartridges etc. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/ or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorised persons carry out any alterations or repairs. Also, the warranty is invalidated in the following cases.
- For the repair of a domestic product used in a commercial environment
- For repair due to incorrect installation in your home
- For repair to any unit where the serial number has been removed
- Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product.
What do I do if I need service?
In the event that you should require service assistance, please contact the Samsung Customer Care Team on 0818 SAMSUNG (717100). Please have your full Samsung model number and serial number, date and place of purchase and a brief description of the fault/ query ready when contacting our Service Team.
If the product is outside the warranty period you should contact the Samsung Customer Care Team for a chargeable repair.
If the product is covered by an extended warranty, you should contact the dealer from whom this extended warranty was purchased (usually the same dealer from which the product was originally purchased).
What if my product is purchased from abroad?
Samsung Electronics (UK) Ltd. support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc.'
If a product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd. cannot guarantee the outcome.
Where a camcorder is purchased from outside the UK, please contact the Samsung Customer Care Team on 0818 SAMSUNG (717100). This will need to be sent to us and there may be a need to despatch to the original country of purchase for fault resolution.
For enquiries relating to any other Samsung product, please click here.
Ireland / English