My TV does not play the movie even though in the user manual the file is supported (for exmple MKV file)

Last Update date :2017.04.19

Even though the format is supported by the TV it does not mean that all files of the same extension will work. For example if the file is MKV type, MKV is the container for the Audio and Video codec’s, both codec’s has to be supported by the TV as well, if the audio codec is not supported the file will play but no sound will come out, if the video codec is not supported you will get only sound no image/the file might not even play. Hence you will need to check the codec’s of the file you are playing whether it is supported by the TV or not.

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