What to do if the digital camera lens does not retract while using it ?

Last Update date :2017.04.19

Problem

The camera makes a beeping sound three times and the lens does not retract.

This could be caused by the following:

  • Flat battery
  • Faulty memory card
  • Mechanical malfunction
  • Sand / impact damage
  • Liquid contamination

 

If your camera lens does not retract, please do NOT try to push the lense back into the camera, as this WILL cause damage to the camera.

Please refer to the followings:

1. Remove the memory card.

2. Fully recharge your batteries and turn the camera on.

3. Press and hold down the playback button on the back of your camera. The lens on your camera should retract.

4. If the procedures above do not solve the problem, your camera requires an inspection at one of our authorized service centers. Please contact our Customer Service Center or visit Samsung Authorized Service Center.

Related Model Information

SAMSUNG ES99

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