Galaxy S5 - When I transfer the S-Note from old device like Galaxy S3, S4, or Note 3, the Kies tool or Smart Switch Mobile App does not work. What should I do?

Last Update date :2017.04.19

This is not a defect. Samsung modified the concept for the S-memo in Galaxy S5 making Memo application to be available only by default.


memo app 


The Galaxy S5 still supports the specific S Note application although it does not come by default with Galaxy S5. As it is not available by default, it causes compatibility issue with the files created in S-memo or S-Note from older models.



     Thus, to use the S-Note or S-Memo files which there were already, please install

     the S Note application from Galaxy Essential and transfer the files with Kies or Smart

     Switch Mobile app. 


You can check the Memo or Note files via S Note app.


To download the S-Note app, please follow the steps below.


1. Find the Galaxy Essential Widget and tap it.

2. Select S-Note

3. Tap Update

4. Check S-Note in application list if available after installation.





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