I lost my device password. My phone is locked and can not unlock it.

Last Update date :2017.04.19

Generally, If you lost the password, there is no way to retrieve the password by Microsoft’s design concept.

    You can only guess the password by hint, which is pre-inputted by you. Hence, it is recommended to input the hint when setting the password.

    Otherwise, Visit the Samsung Service Center and download new S/W.

    If the problem persists, please contact Samsung Service Center.


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