Gear S- Eventhough saying the "Hi Gear" to the Gear, it does not respond. Is the device faulty?

Last Update date :2017.04.19

 

Please check whether you launched the S voice application.

 

“Hi Gear” command is only supported when S Voice is launched ,

also it’s recognized only on state when screen is turned on to reduce

the battery consumption.

 

If S Voice is not used for a certain period, it automatically switches to standby mode.

 

To wake up S Voice in standby mode, tap the microphone icon or say “Hi Gear”

to the device to resume voice recognition.  When S Voice is launched, the device

starts voice recognition and the microphone icon turns red.

 

Once you activate S Voice, you can wake up the Gear from any screen when you say “Hi Gear.”

 

Tips for better voice recognition:

• Speak clearly.

• Speak in quiet places.

• Do not use offensive or slang words.

• Avoid speaking in dialectal accents.

 

The Gear may not recognize your commands or may perform unwanted commands

depending on your surroundings or how you speak.

 

 

Related Model Information

SM-R7500ZKAXSG, SM-R7500ZWAXSG

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