What to do when defect pixel appears on LCD

Last Update date : 2017.04.19


There may be some pixels that can not changed color in LCD.
This is a normal occurrence for all LCD from their manufacturers.


The latest product has few defect pixels, when sold to market.
Please follow steps for self-check. If there some defect pixels,
same as below image,


      < Sample Image about LCD Defect pixel >

    1. Take a photo and record a movie clip with your camera.
    2. Check those results through PC, after transferred data.
    3. If some defect pixels has shown on PC’ Monitor

      It’s not defect for LCD or defect pixel on LCD

    4. If some defect pixels has not shown on PC’ Monitor

      Camera LCD might have defect pixels.Hence, the product must be sent or taken to the Samsung-authorized service center and evaluated by a technician.


Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.