What to do when I cannot receive SMS/Voice mail/MMS on my S8003?

Last Update date :2017.04.19

[Overview]

The GT-S8000 (Jet) handset automatically detects the strongest radio signal and maintains calls.

[Cause]

This may be caused by:

  • Connection failure due to drop in radio signal level measured by the device.
  • When SMS inbox is full, you must delete some text messages to receive new SMS messages.
  • Full SIM/Phone memory as MMS uses the shared memory. You must delete some MMS or other files to receive new MMS messages.

[Solution]

When you have difficulties with receiving SMS, MMS or Voicemail, please check the followings:

    (Caused by bad reception)

    1)  Check Idle screen display of handset

    - Name of service provider (PLMN) should be displayed properly and this matches with your SIM card provider and roaming partners

    - Signal bar should be displayed properly

    2)  Check MMS profile setting / Text Message centre menu

    - It should display profile of your SIM card provider

    3)  Check your pre-paid card balance, If you are a pre-paid SIM card user

      

    (Caused by memory issues)

    4)  Check the number of the text messages

    - If the number reached 200, the message box is full and you must delete some to receive new messages

    5)  Check the memory status of your device

    - If your memory is full without any free space, delete/move some MMS or other files to retrieve new MMS messages

 

Related Model Information

GT-S8003JGXXSG

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