Mobile Care Pack
Samsung Mobile Care Pack

Samsung Mobile
Care Pack

Customers can reduce unknown risks and overhead expenses with the flexible Samsung Mobile Care Pack. Samsung Mobile Care Pack helps customers
to prepare for unforeseen risks, enables business continuity and increases return on investment (ROI).

Available types of Samsung Mobile Care Pack are:
Extended Warranty Service extends a service period within the standard service warranty scope.
Advanced Exchange Service enables business continuity while a damaged device is being repaired.
Accidental Damage Care Service covers incidents such as accidental breakage or water damage.
Samsung Remote Care Service resolves issues rapidly through a Samsung call centre or service website.
* Samsung Remote Care Service is currently not available in all countries.
* Services and pricing of Samsung Mobile Care Pack may vary by countries.

Maximise ROI with
Extended Warranty Service

Extending a service period enables customers to prolong the life cycle of
a device with a fixed cost. Thus, customers can increase ROI without incurring unexpected service costs for items covered in the basic warranty.

Cover unexpected repair costs with Accidental Damage Care

Customers can obtain repair services for damages caused by various types of accidents that are typically not covered under a basic warranty. Damages include breakage, water damage, electrical surges and drops.

Achieve business continuity with Advanced Exchange Service

Advanced Exchange Service helps the customer to continue doing business with a buffer stock of devices. With an extra stock of devices, the business continues to operate while a broken or damaged device is being repaired. The repaired device is returned to inventory and is ready to be replaced with another broken device, when needed. The additional buffer stock can be kept at the customer site.

Resolve device issues faster with Samsung Remote Care Service

Samsung Remote Care Service provides services that help eliminate the need for a customer to visit a service center or wait for a service engineer.
A customer can receive services virtually anytime through a Samsung call center or service website. A Samsung Remote Care Service representative diagnoses the problem and provides rapid resolution.

* Samsung Remote Care Service is currently not available in all countries. This service is expected to be available worldwide by the end of 2013. Contact your local Samsung call center to check availability in your area.

Need more Information?

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