contact center

We recommend that you first try to find an answer in our FAQs section. If you do not find the answer you are looking for, you can then e-mail us directly from the FAQs section.

If you wish to contact us via telephone, simply dial 1800-88-9999 and our friendly customer service personnel will be able to assist you.

Alternatively, you may visit our SAMSUNG Customer Service Plaza nearest to you.

1. Customer Service Plaza- Petaling Jaya

      Ground Floor & 1st Floor, Within Lot 11,
      Jalan 51A/219
      46100 Petaling Jaya, Selangor

      Operation hours
      Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
      Saturday : 9.00 (AM) ~ 1.00 (PM)
      Excluding Public holiday & Sunday

2. Customer Service Plaza- Penang

      Unit 57-G-3, Ground Floor Wing B, Northam Tower,
      57, Jalan Sultam Ahmad Shah,
      10050 Penang

      Operation hours
      Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
      Saturday : 9.00 (AM) ~ 1.00 (PM)
      Excluding Public holiday & Sunday

3. Customer Service Plaza-Johor Bahru

      No.91 & 93, Jalan Molek 3/1, Taman Molek,
      81100 Johor Bahru, Johor


      Operation hours
      Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
      Saturday : 9.00 (AM) ~ 1.00 (PM)
      Excluding Public holiday & Sunday

4. Customer Service Plaza- Kuching

      Ground Floor, Sublots 6&7,
      Lots 5561 & 5565, Jalan Song
      93350 Kuching, Sarawak

      Operation hours
      Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
      Saturday : 9.00 (AM) ~ 1.00 (PM)
      Excluding Public holiday & Sunday

5. Customer Service Plaza-Kuantan

      A-19 & A-21, Jalan Dato Lim Hoe Lek,
      25200 Kuantan, Pahang

      Operation hours
      Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
      Saturday : 9.00 (AM) ~ 1.00 (PM)
      Excluding Public holiday & Sunday

6. Customer Service Plaza-Kota Kinabalu

      Lot LG47, LG48-48A,
      Lower Ground Floor, Kompleks Karamunsing,
      88300 Kota Kinabalu, Sabah

      Operation hours
      Monday - Friday : 10.00 (AM) ~ 6.00 (PM)
      Saturday : 10.00 (AM) ~ 2.00 (PM)
      Excluding Public holiday & Sunday