We recommend that you first try to find an answer in our FAQs section. If you do not find the answer you are looking for, you can then e-mail us directly from the FAQs section.
If you wish to contact us via telephone, simply dial 1800-88-9999 and our friendly customer service personnel will be able to assist you.
Alternatively, you may visit our SAMSUNG Customer Service Plaza nearest to you.
1. Customer Service Plaza- Petaling Jaya
Ground Floor & 1st Floor, Within Lot 11,
Jalan 51A/219
46100 Petaling Jaya, Selangor
Operation hours
Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
Saturday : 9.00 (AM) ~ 1.00 (PM)
Excluding Public holiday & Sunday
2. Customer Service Plaza- Penang
Unit 57-G-3, Ground Floor Wing B, Northam Tower,
57, Jalan Sultam Ahmad Shah,
10050 Penang
Operation hours
Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
Saturday : 9.00 (AM) ~ 1.00 (PM)
Excluding Public holiday & Sunday
3. Customer Service Plaza-Johor Bahru
No.91 & 93, Jalan Molek 3/1, Taman Molek,
81100 Johor Bahru, Johor
Operation hours
Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
Saturday : 9.00 (AM) ~ 1.00 (PM)
Excluding Public holiday & Sunday
4. Customer Service Plaza- Kuching
Ground Floor, Sublots 6&7,
Lots 5561 & 5565, Jalan Song
93350 Kuching, Sarawak
Operation hours
Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
Saturday : 9.00 (AM) ~ 1.00 (PM)
Excluding Public holiday & Sunday
5. Customer Service Plaza-Kuantan
A-19 & A-21, Jalan Dato Lim Hoe Lek,
25200 Kuantan, Pahang
Operation hours
Monday - Friday : 9.00 (AM) ~ 6.00 (PM)
Saturday : 9.00 (AM) ~ 1.00 (PM)
Excluding Public holiday & Sunday
6. Customer Service Plaza-Kota Kinabalu
Lot LG47, LG48-48A,
Lower Ground Floor, Kompleks Karamunsing,
88300 Kota Kinabalu, Sabah
Operation hours
Monday - Friday : 10.00 (AM) ~ 6.00 (PM)
Saturday : 10.00 (AM) ~ 2.00 (PM)
Excluding Public holiday & Sunday
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