How do I erase and reset my Galaxy Note 2 phone?

Use this guide to erase all data from your phone.

It will not affect any information saved to your external storage (card), if you have one.

Once erased, the data cannot be recovered so please read all the instructions carefully:

1. Tap Settings.
2. Next, tap Back up and reset.
3. Followed by Factory data reset.
4. Read the screen carefully and if you are happy to proceed, tap Reset device.
5. Again, read the screen carefully and when ready, tap Erase everything.
6. Your handset's internal storage will now be erased and reset to factory settings

Not what you were looking for? Let us help you directly!

Samsung Careline Team are available:
7 days from 9am-7pm

Chat Live online with an agent.

Email us directly. We aim to respond within 24 hours.


Need Support outside Malaysia?

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.


How Would You Improve This Answer?

Help us improve our contents by submitting your comment below. We’ll try to implement your suggestion.
NOTE: We cannot respond without your name and email address.