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prestige service

Welcome to a world of exclusive privileges, compliments of SAMSUNG.

When you bring home a quality SAMSUNG product, you'll enjoy the exclusive benefits and services that come with it. Rest assured you'll have access to our assistance should you require it, so you can always enjoy peace of mind with SAMSUNG. We care to provide you with the very best.

1-DAY EXPRESS SERVICE

We know how important time is to you. That's why we guarantee quick repairs. So you can worry less and spend your time on things that matter most.

LOAN OF TEMPORARY SET

If we're unable to repair it by the second day, we'll send over a temporary set. You'll never have to go without the enjoyment a SAMSUNG provides.

PRODUCT DEMONSTRATION SERVICE

Hate to read manuals? Let us bring you through the wonders your SAMSUNG can do with a free hands-on demonstration. All in the comfort of your own home.

Terms and Conditions

Product Demonstration Service*

  1. Please call SAMSUNG Careline at 1-800-88-9999 to make an appointment within two weeks from the date of purchase.
  2. Our demonstration service is available from Mondays to Fridays, 9.00am to 6.00pm, and on Saturdays from 9.00am to 1.00pm.
  3. Each product purchased entitles the customer to a one-time demonstration service on the functions and usage of the product.
  4. Proof of purchase (purchase receipt and/or product warranty card) has to be presented during the visit.
  5. Servicing is not included.
  6. Demonstration service is only applicable for new purchases.

Loan Of Temporary Set*

  1. A loan set will be provided if the said prestige products cannot be repaired by the second day.

1-Day Express Service*

  1. We'll respond within one working day for servicing of the said prestige products.

* The Prestige Service programme is only applicable for the following prestige products: Plasma TV, MD Projection TV, LCD TV and Side-By-Side Refrigerator.

* The Prestige Service programme is currently only available at selected locations. For the complete list of the locations, please contact SAMSUNG Careline at 1800-88-9999.

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