The camera stopped while the lens came out

Last Update date : 2014.09.15

Please do not push the lens forcibly. It can cause the failure.

1. Update camera in new firmware 

    1) Please connect your camera and your computer that can use internet → you can use i-Launcher firmware

        upgrade program → move step (4) 

    2) In case of an old model, you can not use i-Launcher.

        Please link to samsung.com and choose your camera model page

 

        ex>    http://www.samsung.com/ca/support/main/supportMain.do?supportIaCode=10002

 

choose camera model  

 

 

    3) Download → firmware : you can download the latest firmware

 

firmware  

 

    4) Please follow below method

 

 

    (1) Turn off the camera.

 

    (2) Connect the camera to your computer with the USB cable.

Connect the camera to your computer 

.

exclamation mark

  ⊙ Before installing the program, ensure that the PC is connected to a network.

  ⊙ You must plug the small end of the USB cable into your camera.

      If the cable is reversed, ti may damage your files.

      The manufacturer is not responsible for any loss of data.

 

 

     (3) Turn on the camera.

  

     (4) When the pop-up window prompts you to install i-Launcher, select Yes.  

 

         º If a pop-up window prompting you to run iLinker.exe appers, run it first.

         º When you connect the camera to a computer with i-Launcher installed, the program will launch automatically.

 

     (5) Follow the on-screen instructions to complete the installation.

 

         º An i-Launcher shortcut will appear on the computer.

 

.

 [Opening i-Launcher]

  º Windows OS : Start → All Program → Samsung → i-Launcher

  º Mac OS : Applications → Samsung → i-Launcher 

 

 5) Firmware upgrade method

 

   (1) You can connect the camera to your computer.

 

   (2) Opening "Samsung i-Launcher" → Select "Firmware Upgrade" menu

      * Automatically "Upgrade window" open if new firmware register.

 

start 

 

  (3) You can check precautions

 

click the Next 

 

  (4) Firmware download start

 

start 

 

  (5) Once the transfer is complete, click the Close button.

 

click the Close button 

 

  (6) Terminate the USB cable connection.

 

  (7) Turn the camera on.

 

  (8) Select the MENU → Setting → Device information

 

Device information 

 

  (9) Select "Firmware Update" → Select "Body Firmware"

 

Firmware Update 

 

  (10) Update will start follow below sequence

 

.

 Yes 

Process  

 ① Firmware version checking

Pressng "Yes" → Upgrade start

 ② Processing

→ You can see the updating status

 

 

.

 Power off 

 

 ③ Power-off (Upgrade finished)

→ Auto power-off

 

 

 

2. The camera may turn off if impacted from the outside.

    This is to protect the memory card.

    → After pulling out the battery and equip again, Turn on the camera to use it again

 

check battery 

 

 


Not what you were looking for? Let us help you directly!

Samsung Careline Team are available:
7 days from 9am-7pm


Chat Live online with an agent.

Email us directly. We aim to respond within 24 hours.


Need Support outside Malaysia?

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.


How Would You Improve This Answer?

Help us improve our contents by submitting your comment below. We’ll try to implement your suggestion.
NOTE: We cannot respond without your name and email address.

 

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Is this content useful? Feedback given here is only used to improve content. If you would like to contact our support team, please click on one of the buttons above the Contents Satisfaction Survey

How would you like to contact us for support?

If you have additional questions or require further assistance, please chat with our experienced technical team online.   Live Chat
※ Operating Hours: Monday-Sunday, 24 hours (Including Public Holiday & Replacement Public Holiday)

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok