Samsung Remote Service

Last Update date : 2017.04.05

Remote Management

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung Smartphone to directly help you with your product.


Remote Service can provide:

  • 1) Help setting up a Google and Samsung account
  • 2) Software and app updates
  • 3) Backups & factory resets
  • 4) Help with setting up email accounts and day-to-day tasks

Remote Service advantages:

  • 1) Bespoke and direct assistance as if you were with a technician.
  • 2) Optimised device settings and advice on how to use features.
  • 3) All steps are shown live on-screen.

Remote Service requirements:

  • - Your device is running at least Android 2.2 (Froyo) and above.
  • - Your device has a stable internet connection
  • - Your device has the Smart Tutor app installed from the Google Play Store.


You can now install Smart Tutor with a click at below!


                smart tutor 




Steps to use Remote Service:

  1. RM steps
  2.     Remote Management
  3.               Remote Management 


  1. 6. Once connected, a tech expert will diagnose your mobile remotely.
  2. 7. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Note: if you ring customer service using the smartphone that you want to connect to Remote Service, you will need to put the phone call on speakerphone and minimise the caller app to the Smart Tutor app to enter the 6-digit PIN.




Try our Remote Service today!


[Safe and Reliable] - You don't have to worry about exposing private information.

"Smart Tutor" restricts a tech expert from accessing applications with customer's private information such as Gallery, Message, e-mail and other throughout special features.

When a tech expert is trying to access personal information and menu, some pop-up will be displayed and it will ask your permission.


[Convenient & Easy] - Get Support quickly and easily if using 3G/4G or Wi-Fi.

Do ensure you are connecting to Wi-Fi to enjoy FREE support! You can still using 3G(or 4G) data connection for Remote Service, local operator will charge some fee according to your network data fee.




Not what you were looking for? Let us help you directly! 

Samsung Careline Team are available: 
7 days - 24 hours

Chat Live online with an agent. 

Email us directly. We aim to respond within 24 hours. 

Need Support outside Malaysia? 

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia. 

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only. 

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