[Gear VR] Is it normal if my phone often feels hot to the touch when using with Gear VR?

Last Update date : 2017.04.05

When using apps that require a higher amount of power than normal or when using apps on your phone for an extended period, the phone may feel hot to the touch.

 

When the Gear VR detects a high temperature, a message appears on the screen warning you to stop wearing the Gear VR and to wait for it to cool down. Stop using the Gear VR until the phone cools down, and then resume use.

 

This is normal and should not affect your phone's lifespan or performance.

 


 

Not what you were looking for? Let us help you directly! 

Samsung Careline Team are available: 
7 days - 24 hours


Chat Live online with an agent. 

Email us directly. We aim to respond within 24 hours. 


Need Support outside Malaysia? 

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia. 

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only. 


How Would You Improve This Answer? 

Help us improve our contents by submitting your comment below. We’ll try to implement your suggestion. 
NOTE: We cannot respond without your name and email address.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Is this content useful? Feedback given here is only used to improve content. If you would like to contact our support team, please click on one of the buttons above the Contents Satisfaction Survey

How would you like to contact us for support?

If you have additional questions or require further assistance, please chat with our experienced technical team online.   Live Chat
※ Operating Hours: Monday-Sunday, 24 hours (Including Public Holiday & Replacement Public Holiday)

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok