How to back up or restore WhatsApp data

Last Update date : 2017.04.05

 

Messages and media can be backed up using Google Drive, and restored to a new Android device.

 

To back up successfully, you will need to ensure the following are in place:


1. Your mobile device must be synced with Google Drive.

2. Google Play Services must be installed (only available for Android OS 2.3.4 and higher)
3. Your Google Drive account must have enough space for your all WhatsApp data.
4. Your mobile device must have enough free space to create the backup.

5. You would need to connect to the internet either via Wi-Fi connection or switching on your mobile

    data. These actions may incur charges, depending on your agreement with your Internet Service 

    Provider (ISP) or mobile carrier. Please check with your ISP or mobile carrier for information on

    possible data usage or Wi-Fi charges.

 

Follow the below steps to back up WhatsApp to Google Drive:

 

1. Open WhatsApp.


2. Tap More.

 

whatsapp2 

 

3. Tap Settings.

 

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4. Tap Chats

 

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5. Tap Chat backup.

 

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6. Tap Back up to Google Drive and set up the backup frequency.

 

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7. Tap Back up.  Your messages and media will be backed up to Google Drive.

 

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How to restore my WhatsApp data

 

1. You can restore your WhatsApp messages and media from Google Drive when you reinstall WhatsApp.

 

When you verify your phone number, WhatsApp will ask you to restore your messages and media from backup. Please note that If you don’t restore now, you won’t be able to restore later


2. Tap RESTORE when prompted to do so.

 

restorewhatsapp 

 

WhatsApp will ask you to restore your chats and media from a backup when you verify your number. Simply tap [Restore] when prompted to. If WhatsApp does not detect a backup, it could be because:-

 

- You are not logged into the same Google account.

- You are not using the same phone number that was used to create the backup.

- Your SD card and/or chat history is corrupted.

- A backup file does not exist on the Google Drive account or locally on your phone.

 

Disclaimer:

" This is only a general guideline. Samsung does not guarantee the accurancy, correctness or completeness of the content. Furthermore, Samsung shall not be liable for any direct or indirect damages or losses arising out of user's reliance of these guidelines."

 

 

 

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