Why Are Some Of My Menu Options Grayed Out?

Why Are Some Of My Menu Options Grayed Out?

The menu options you have access to on many Samsung TVs depend upon:

  • The channel you are watching
  • The video source you have selected
  • The screen size you have selected
  • The resolution of the source you have selected
  • The format (analog, digital) of the source you have selected
  • Other menu settings

For any given channel, resolution, screen size, video source, etc., there will almost always be some menu selections that are unavailable. For example, on many TVs, the Film Mode function only works if the source you have selected has a resolution of 480i. It is unavailable if the video source has any other resolution (480p, 720p, 1080i, or 1080p).

Menu options or functions that are unavailable are grayed out. If a menu item is grayed out, try changing one or more of the factors above to see if you can un-gray it.

Note that your user's manual may have information about the menu item and the conditions under which it will be unavailable and grayed out.

Content Satisfaction Survey

  • Q1Is this content helpful?
  • Q2How satisfied were you with this content?
  • Q3

Need more help? Contact Us.

Online

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Samsung Members

Customer Support at your fingertips.

Track My Repair

Get updates on your Samsung Service

Call

1 800 22 8899For Mobile Devices, Samsung Pay, Samsung Smart Care

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Oversea

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us