Find my device

Use our step-by-step tool to narrow it down.

Not sure what model you have?

Do you know the model name?

Where can I find my model name?

  • Useful Software

    Smart Switch

    Smart Switch lets you transfer Photos, Contacts, Messages, Music, Clips, and more from your old compatible smartphone to your new compatible Samsung device.

    Read More

    Smart SwitchSmart Switch
  • Useful Software


    Get the most out of your new Samsung. Enjoy easy access to expert help and advice on your device. And receive many exclusive privileges as a Samsung owner.

    Read More

  • Useful Software

    Find my Mobile

    Protect your personal information and recover a lost phone. Find my Mobile lets you control and track your mobile remotely.

    Read More

    Find my Mobile
  • Useful Software

    Samsung Kies

    Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps.

    Read More

    Samsung Kies

    Filter by

    Sort By


    • Video How-to Guides
    • How-to Guides
    • Troubleshooting
    • FAQs
    • Simulator
    • Close


    Sorry, no results were found.

    Can't find what you need?

    Live Chat

    Live chat is available
    Mon – Fri 8:30am - 5pm
    Start chat

    Email Support

    We try to respond to all e-mail within 24 business hours
    Message us

    Phone Support

    Call to speak to a customer service rep.

    Call to speak to a customer service rep.

    For questions about your Samsung Product, we're ready to help. Please contact our customer service line below or click on ‘Email Support’ from the contact us page, to send an email to our support team.

    To contact our Customer Contact Center By phone:

    Call 0800 726 786

    Customer Service and Technical Support Operation hours:

    Open 24 Hours 7 Days a Week

    Show More +