washing-machine-product-recall | Samsung NZ

Product Safety Recall

Samsung Electronics New Zealand Limited is issuing a recall on specified Samsung top loader washing machines sold in New Zealand through various retailers.


Samsung Electronics is voluntarily conducting this recall to ensure the safety and quality of its products for its consumers.


Identifiers

Samsung top loader washing machines with the following model names (SW75V9WIP / SW65V9WIP / SW80SPWIP / SW70SPWIP ) manufactured in 2010, 2011, 2012 and some models in 2013 are affected:

  • sw75v9wip washing machine recall | Samsung NZ
  • sw80s9wip washing machine recall | Samsung NZ

Other models are not affected

The model names can be found on the back of the washing machine. Please contact Samsung for details of the affected serial numbers.

Where do I find the model name / serial number?


What should I do?

Check the model name of your washing machine. Call 0800 855 502 or 0800 162 888 24/7, or email productrework.senz@samsung.com with your name, home address, phone number, serial number, and model to find out if your machine is affected.

Samsung will arrange for an authorised service technician to provide a free in-home service for all affected models. Alternatively, we can offer you an exchange unit (subject to availability) or a refund.

If your model is an affected model, until the service is performed, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it.

Product issue:

In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines causing a spark and potentially a fire hazard.

Samsung Electronics is voluntarily conducting this recall to ensure the safety and quality of its products for its consumers.


See www.consumeraffairs.govt.nz for New Zealand product recall information. To learn more about energy safety in your home click here.