What can we do for you?

What can we do for you What can we do for you What can we do for you

Product Assistance

Live Chat

Live chat is available
Mon – Fri 8:30am - 5pm
Sat 8:30am - 12:30pm
Start chat

Email Support

We try to respond to all e-mail within 24 business hours
Message us

Phone Support

Call to speak to a customer service rep.

For questions about your Samsung Product, we're ready to help. Please contact our customer service line below or click on ‘Email Support’ from the contact us page, to send an email to our support team.

To contact our Customer Contact Center By phone:

Call 0800 726 786

Customer Service and Technical Support Operation hours:

Open 24 Hours 7 Days a Week

Show More +

Samsung Phone/Tablet Walk-In Centre    Phone/Tablet Walk-In Centre

To give customers increased options, Samsung has added four new carry-in only service and repair centres. Located in Auckland, Wellington and Christchurch.

See Walk-In Service Locations

Samsung eStore Support    Samsung eStore Support

Any questions?

Call phone support to speak to a customer service rep

To contact our Customer Contact Center By phone:

Call 0800 726 786

Customer Service and Technical Support Operation hours:

Open 24 Hours 7 Days a Week

Show More +
Shopping FAQ
My Orders