What can we do for you?

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Product Assistance

Live Chat

Live chat is available
Mon – Fri 8:30am - 5pm
Sat 8:30am - 12:30pm
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Email Support

We try to respond to all e-mail within 24 business hours
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Phone Support

Call to speak to a customer service rep.

For questions about your Samsung Product, we're ready to help. Please contact our customer service line below or click on ‘Email Support’ from the contact us page, to send an email to our support team.

To contact our Customer Contact Center By phone:

Call 0800 726 786

Customer Service and Technical Support Operation hours:

Open 24 Hours 7 Days a Week

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Samsung Phone/Tablet Walk-In Centre   Phone/Tablet Walk-In Centre

To give customers increased options, Samsung has two carry-in repair centres located in Auckland and Wellington.

See Walk-In Service Locations

Samsung eStore Support   Shop Support

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