Battery/charging issues, what tests can I perform by myself?

Last Update date : 2017.10.24

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.


This attached content is created to help you if you are facing battery and/or charging issues for your mobile phone like:

• Checking are the battery and the charger operate correctly.
• Battery not lasting long enough.

Simply this guide will give you information what you could check by yourself before visiting the service centre and/or start looking for replacement battery.

Please click on the link above to open the file.




If your suspect that your phone could be suffering from hardware related issue please get in touch through Samsung Customer Care as pre info below so they could provide adequate solution/support.



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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."



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