How do I recover my phone or Tablet after it fails during the software upgrade through the firmware over the air option?

Last Update date : 2017.02.28

 

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 

 

 

 

 

How do I recover my phone or Tablet after it fails during the software upgrade through the firmware over the air option?



Download and install http://www.samsung.com/nz/support/smartswitch/

Select "More" > Emergency Software Recovery and Initialization > Device Initialization > select the model name and S/N, select OK and follow instructions.


Note: Using this method to recover the software will result in the phone being reset to factory default and all user data will be deleted

 

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