My mobile phone is not charging. What should i do?

Last Update date : 2017.03.13


* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



If your mobile phone is not charging, you may do the following troubleshooting steps:

Step 1: Check all physical connections to make sure that the charger is connected properly to the mobile phone and to the power point.

Step 2: Make sure to connect the charger to a known working power point.

Step 3: Check if you have another known working charger that you can use to identify if the issue is with the charger or with the mobile phone.

Step 4: If the issue persists, inquire about the warranty and service booking procedure for the unit.




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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."


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