My tablet displays error messages when opening music files.

Last Update date : 2017.03.31

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



Some music files may not play on your Samsung mobile device for a variety of reasons.


If you receive error messages when opening music files on your device, you can try to free some memory by transferring files to a PC or deleting files from your device. Or, you may try these following tips:


     1. Make sure that the music file is not Digital Rights Management (DRM)-protected. If the
file is DRM-protected, ensure that you have the appropriate license or key to play the file.


     2. Make sure that your device supports the file type and there are no other Bluetooth
devices connected to the mobile.


     3. Make sure that the Bluetooth wireless feature is activated on your device.


     4. Make sure that the Bluetooth wireless feature is activated on the device you wish to connect with.


     5. Make sure that your device and the other Bluetooth device are within the maximum
Bluetooth range of 10 m.



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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."





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