When using the Samsung DeX the screen is cropped or colours look different. What should I do?

Last Update date : 2017.05.31

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information


If you only see a part of the screen or different colours on your TV or monitor, go to the Settings menu of the relevant display, and try to resolve the issue to some degree via the Colour/Resolution settings or Screen Size settings.
※ Currently, Samsung DeX itself doesn‘t support a feature for changing the resolution. We will try to support this feature in the future.

1. Go to the Settings menu via the connected TV or monitor.
2-1. In the Screen settings, change the screen size or image size.
2-2. In the System settings, change the input method from HDMI mode (PC/AV) to PC.
※ The access to and name of the settings menu may vary depending on the TV or monitor.


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