A downloaded application crashes, will not open, and when it does it may force close, what is the problem?

Last Update date : 2017.06.30

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information


There are a few different reasons why this may occur.

Some areas which may cause this kind of error are: 

      

    - If the phones Software is not up to date? 

Update the phones software and then try again


     - Is the application up to date as the latest version?
Go to Google Play store and check if an update is available

 

     - Previously cached data may be causing the errors
Please try to delete the cache or uninstall and reinstall the application.

Delete the cache as per the below path:

Settings > Apps > select the app with error > Storage > clear cache
Try to run the application again.

 

cache 

If the error still occurs you should leave a review for the developer under the application on "playstore" to respond, or repair the problem, as the application may not be compatible with your model or Android version.



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